What Makes a Successful Security Guard?

Those in security guard positions often do not realize the effect they have on the people they are in contact with every day. Regardless of the environment in which you’re working, strong customer service skills will be a major asset to you in a security guard job.

The security experts at Professional Guard & Patrol have listed a few ways that you can improve your customer service skills and therefore become a successful security guard.

Acknowledge employees

By simply greeting employees when you arrive at your post each day, you will establish healthy relationships and make people feel comfortable coming to you should they ever feel unsafe. By having contact with employees, you can use them to inform you of security risks that you may not have otherwise been aware of, enabling you to perform your role more effectively.

Learn the names of employees and customers

In addition to the benefits of keeping close contact with employees, getting to know the customers that flow in and out of the building every day will create a better image for the business. Whether you’re employed by the venue itself or have been assigned your post by a security company, you’ll impress employers by doubling as a customer service representative.

Be prepared to help customers

Whether a customer needs direction to a certain area of the building or feels unsafe walking to their car alone late at night, Houston security guards should always be prepared to assist customers with the little things. Both armed and unarmed security guard jobs entail keeping an eye on personnel that is coming in and out of the building, meaning much of your responsibility surrounds contact with customers. There’s no reason not to make this contact friendly and helpful.

Avoid cold communication

When an employee or a customer comes to you with a question or concern, try to make these interactions as positive as possible. Show the people that you’re listening to them and maintain a warm demeanor. This will not only make your security guard job more enjoyable, but people will also associate the business with exemplary customer service.

Security Guards You Can Trust

Professional Guard & Patrol offers professional armed and unarmed security guard services in Houston, TX. We encourage our security guards to perform with a positive attitude and concern for customer service. Call us today at 281-448-4900 to learn more about the services we offer.