What to Ask Before Hiring an Alarm Response Company & Officer

Your security alarms are only as effective as the alarm response officer assigned to oversee them!

Balancing security vs costs is always tricky for a business, and many opt to deploy alarms and cameras alongside an on-call alarm response officer who will respond to trouble.  For this to be effective, you must find a security company you can trust, and who will supply response officers you can also trust.

How do you know which security group to hire?  By asking the right questions!

Four Critical Questions to Ask When Hiring Alarm Response Officers 

1. Do you provide your own response officers?

This is a huge distinction between alarm response companies.  Some have their own security force, others merely monitor alarms and then call the police if they’re tripped.  Obviously, you want a security firm with their own force.  If they’re merely calling the cops, then your security is ultimately at the whim of local police response times.

Plus, if you only want police response, you could have your own people handle that.

2. Do you outsource your alarm monitoring?

Here’s something a lot of people don’t realize when they hire a company to monitor their alarms – that company may be subcontracting the monitoring.  This automatically makes your situation less secure.  The best security companies do their own alarm monitoring, so they can guarantee proper oversight at all times.

3. How long has your company been in business?

Longevity is one of the best indicators of any company’s reliability, but it’s a particularly strong indicator in the security industry.  Poor security firms do not last long.  Those who have been in business for years or decades are the ones who have proven themselves time after time.

4. How do you hire your alarm response officers?

If you want a security company which is serious about their work, you want one which hires out of law enforcement and utilizes strict background checks.  This is what marks the difference between a genuine security firm, and your typical “mall cops.”  Security forces with an LEO background are going to be better prepared to handle extraordinary situations and deal with perpetrators who aren’t scared off by the uniform.

Trust Professional Guard & Patrol to Protect Your Property

We provide top-quality alarm response officers, as well as handling all our monitoring in-house.  If you need to make the most of your alarm system, contact us today to schedule a meeting.