Question 1

Who is Professional Guard & Patrol (PGP)?

Accepted Answer

PGP is a licensed private security company that has been protecting businesses, residences, and communities throughout the greater Houston area since 1985. We are headquartered in the Greenspoint area and provide security services across Houston, Harris County, Montgomery County, and surrounding counties. With over 75 years of combined industry experience across our team, we have built a reputation for professionalism, reliability, and fast response.

Question 2

Is PGP licensed and insured?

Accepted Answer

Yes. All of our security officers hold valid state-issued licenses required to operate in Texas. PGP carries full liability insurance, and every guard goes through a comprehensive background check, criminal check, and drug test, before being placed at any jobsite. We meet and exceed all state licensing requirements for private security providers.

Question 3

What areas does PGP serve?

Accepted Answer

We primarily serve the greater Houston metropolitan area, including Harris County, Montgomery County, and neighboring counties. Upon request, we are also able to serve areas even beyond the Greater Houston area. If you are unsure whether we cover your location, give us a call and we will confirm availability. We have considerable reach across the region and take on clients as far as our patrol network allows.

Question 4

What types of security services does PGP offer?

Accepted Answer

We offer a broad range of services designed to cover virtually any security need:  • Armed security guards for high-risk environments and corporate facilities • Unarmed security guards for general monitoring and access control • Mobile patrol services for large properties, residential communities, and commercial spaces • Alarm response — 24/7 monitoring and immediate dispatch when your system is triggered • Temporary security services available on short notice, within only hours • Industrial security for warehouses, factories, refineries, and parking lots • Religious services and event security tailored to congregation size or event type

Question 5

Can PGP provide security on very short notice?

Accepted Answer

That is one of our specialties. We maintain officers on standby and can typically have a guard at your location within a few hours of your call. This makes us a go-to option for businesses dealing with emergencies, last-minute event coverage, or unexpected situations that require a quick security response.

Question 6

Do you provide both armed and unarmed options?

Accepted Answer

Yes. The choice between armed and unarmed officers depends entirely on your situation, the level of risk involved, and your preferences. Our team will walk you through the options during a consultation and recommend what makes sense for your specific security needs.

Question 7

What industries do you typically work with?

Accepted Answer

We serve a wide range of industries and settings, including corporate offices, industrial sites, churches, hospitals, schools, retail establishments, construction sites, residential communities, entertainment venues, and special events. If you have a unique security need, we are happy to discuss a customized plan.

Question 8

Are your guards supervised while on duty?

Accepted Answer

Absolutely. PGP employees in-house dispatchers on duty, 24 hours a day, 7 days a week. A Command Supervisor is always on duty and available to make decisions on PGP's behalf at any time. Clients also have round-the-clock access to our Operations Manager. All of our officers use GPS tracking & reporting software, and our employees are monitored in real time to make sure everyone is where they should be, and reporting appropriately according to the specific needs of each client.

Question 9

How does your alarm response service work?

Accepted Answer

When an alarm at your property is triggered, our dispatch team is notified immediately and sends the nearest available officer to your location. We work directly with your alarm system provider to make sure response times are as fast as possible. Our team assesses the situation on arrival, takes appropriate action, and provides you with a detailed incident report afterward.

Question 10

What communication equipment do your officers carry?

Accepted Answer

Every officer on our team is equipped with a state-of-the-art digital radio system. Patrol vehicles are outfitted with GPS technology to ensure fast routing and real-time location tracking. This infrastructure lets us respond to calls quickly and maintain consistent communication between guards, dispatchers, and supervisors throughout every shift.

Question 11

How do I request a quote or consultation?

Accepted Answer

You can reach us by phone at (281) 448-4900 or toll-free at 1 (877) 448-4904. You can also submit an inquiry through the contact form on our website at www.pgpinc.net. Our team will follow up promptly to schedule a consultation and learn more about your needs.

Question 12

What happens during an initial consultation?

Accepted Answer

During the free consultation, one of our team members will ask you about your property, the nature of your security concerns, your budget, and any specific requirements you have. Based on that conversation, we will put together a customized service plan that fits your situation. There is no obligation to commit after the consultation.

Question 13

Are your services available around the clock?

Accepted Answer

Yes. PGP is a 24-hour operation. We have dispatchers and supervisory staff on duty at all hours, and our officers can be deployed at any time of day or night. Security threats do not keep office hours, and neither do we.

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